FAQ

Orders

How do I check the status of my order?

You can check the status of your order by entering your order details on the Order Status page.

Click on the order number and you will see the order status in the top right corner. If you do not know your order number, you can locate it by looking at your order confirmation email.

When a shipping label has been created for your order, you will be able to track your shipment within your Order History.

Please note that once your package has shipped, tracking information will take up to 24 hours to appear in a carrier's system.

If you have any further questions, please contact us.

Where can I see my previous orders?

Your previous orders are available in your Order History.

I received a damaged item. What should I do?

See “What if my item arrives damaged?” under Returns & Exchanges for full instructions on inspecting your delivery, reporting damage, and what happens next.

I'm missing items from my order. What should I do?

Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package.

Please view your order details to verify which item(s) may have shipped separately by entering your order number on the Order History page.

If you do not know your order number, you can locate it by looking at your order confirmation email. If all of your shipments have been delivered and you are still missing items, please contact us immediately.

How do I change my shipping address for an order?

Please be aware that if the order hasn't shipped, we have higher probabilities of changing the ship-to address successfully — but if the order has already shipped, we are no longer able to change the ship-to address. To update the shipping address for an order, please contact us.

How do I cancel an item or order?

You may request to cancel your order by contacting our Customer Service team as soon as possible.

Cancellation requests submitted more than 24 hours after the order is placed are not guaranteed. Once an order has entered the shipping process, we reserve the right to deny the cancellation request.

Please note that items marked as “final sale,” “clearance,” “as is,” “non-returnable,” or “made-to-order” are not eligible for cancellation. If a non-returnable LTL freight order has already shipped and is refused at delivery or canceled after shipment, a $500 return freight fee will apply to cover the cost of returning the item to the vendor. This fee does not apply if the item arrives damaged, defective, or incorrect.

If you have any questions, please contact our Customer Service team before placing or canceling your order.

I received the wrong item. What should I do?

Your satisfaction is our top priority, and we want your shopping experience to be perfect. We'll replace the item if it's still available or issue a full refund, including shipping charges.

Please include your order number, the item received in error, and the name of the item that you did not receive. We will contact you with details on how to return the item received in error and the status of the actual item you ordered.

For orders delivered via our White Glove delivery service, if an incorrect item is delivered, the delivery may be refused, and the reason for refusal must be noted on the carrier's delivery paperwork. Photos of the incorrect item must also be taken before it is returned with the delivery team. Please contact our Customer Service team at (332) 333-6412 and provide photos of the incorrect item received. These requirements help us verify the issue and process the appropriate resolution.

Can I add items to an existing order?

Unfortunately, you can't add items to existing orders. If you would like to add new items to an order you will need to place a new order on our site.

Payment

What payment methods do you accept?

One Kings Lane accepts payments from Visa, Mastercard, American Express, Discover, Apple Pay, and Affirm (Buy Now Pay Later) with a billing address in the United States.

When will I be charged for my order?

When you place an order, you will be charged immediately for the full amount of your order. Upon successful collection of funds, your item(s) will be placed into production and should be delivered to you during the time window quoted at the time of purchase.

Please review your shipment notification email for details on the amount actually charged to your credit card.

My credit card has expired. How do I update it?

You can't edit an existing card's details — to use a new card, you'll need to remove the expired one and add the new one.

Remove the expired card: Go to Payment in My Account, select View Saved Payment Methods, and click Remove next to the expired card.

Add the new card: Select Add New Payment Method and enter your new card number, expiration, CVV, and billing address.

Updating your credit card in My Account will not update orders that have already been placed.

How do I delete a credit card?

Please visit the Saved Credit Card section of My Account and click the Remove link next to the credit card you wish to remove.

Can I pay in installments for my order?

Yes, One Kings Lane has partnered with Affirm that allows customers to pay in installments for full order. You can find more details at checkout when you select Affirm as the payment option.

Does One Kings Lane charge sales tax?

One Kings Lane collects sales tax on all orders shipped to states that charge sales tax. If you are having your order shipped to any of these states, tax will be charged at the applicable rate. Tax rates among counties vary.

Do you accept international billing addresses?

Unfortunately, we cannot accept international billing addresses for credit cards at this time. We can accept only credit cards with U.S. billing addresses.

How do I apply a Promotion to my order?

While checking out, you can enter your promotion code under the Order Summary section. Once entered, click APPLY.

Shopping Questions

How do I sign up?

You can sign up by clicking “LOG IN/SIGN UP” in the navigation. Create an account by entering your e-mail and password and clicking the “SIGN UP” button.

Can I shop by brand or by seller as well as by category?

Many brands and vintage sellers have a unique storefront you can visit to learn more and explore other available products. Where available, you'll find a link to the brand's or seller's storefront in the product listing above the product name.

How do I know the items for sale are authentic?

One Kings Lane procures every item directly and exclusively from brands and designers. We guarantee authenticity of each and every product we sell.

Who curates the product selection at One Kings Lane?

Our team consists of seasoned industry insiders and respected, passionate home-decor buyers who share our customers' excitement about design and exceptional value.

Do you price match with competitors?

We are in the business to provide the best-curated selection to our customers! At this time, we do not price match with competitors.

Do you honor price adjustments?

We're sorry, but we do not accommodate price adjustments.

Shipping & Delivery

How We Ship

Standard Parcel Shipping (FedEx): Most smaller items — décor, lighting, tabletop, bedding, and accessories — ship via FedEx. You'll receive a tracking number by email once your order ships. Estimated delivery: 5–10 business days from order date. See parcel shipping rates below.

Furniture & Oversized Item Shipping: Larger items like sofas, beds, dining tables, and most case goods ship via freight carrier. These items require more care in transit and more coordination on delivery, which is why we offer three delivery levels so you can choose what works best for you.

Standard Parcel Shipping Rates

Order Total	Shipping
Up to $50	$9.95
$50.01 – $150	$14.95
$150.01 – $250	$27.95
$250.01 – $350	$37.95
$350.01 – $450	$47.95
$450.01 – $650	$67.95
$650.01 – $850	$87.95
$850.01 – $1,000	$97.95
$1,000.01 and over	10% of merchandise total

Final shipping costs are confirmed at checkout.

Furniture Delivery Options

	Doorstep	Entryway	White Glove
Item left at door	✓
Carried inside		✓	✓
Delivered to room of choice			✓
Light assembly included			✓
Packaging removed			✓
Scheduled appointment	No	Yes	Yes
Starting rate	From $100	$179	$279

Note: Rates are estimates. Final shipping costs are calculated at checkout based on your order and delivery address.

Alaska & Hawaii: Standard Parcel Shipping only. Doorstep, Entryway, and White Glove are not available.

Some items are only available for Doorstep delivery due to size and weight restrictions. This will be noted on the product page.

What to Expect—Scheduling & Delivery

Standard Parcel (FedEx): No appointment needed. Track your order via the link in your shipping confirmation email.

Entryway & White Glove: A delivery representative will contact you to schedule an appointment within 2–3 weeks of your shipping notification. Deliveries are available Monday–Friday, 8am–5pm. Weekend delivery is not available.

An adult (18+) must be present during the delivery window (typically a 4-hour window).

Please clear the delivery path before your appointment. Delivery teams cannot move existing furniture or make modifications to your home.

Additional fees apply for missed or last-minute appointment changes.

Doorstep: No appointment. Items are delivered rain or shine. You are responsible for moving the item inside, assembly, and packaging disposal. We recommend choosing this option only if you're able to manage the item independently.

Common Questions

Will my order arrive in multiple shipments?

Yes, sometimes. Items ship from different locations and may arrive separately. Check your Order History for individual tracking and estimated arrival dates per item.

Do you ship outside the US?

No, we ship to street addresses in the continental US, Alaska, and Hawaii. We don't ship to P.O. boxes, APO/FPO addresses, US territories (Puerto Rico, Guam), or international addresses.

What if my item arrives damaged?

See “What if my item arrives damaged?” under Returns & Exchanges.

Can I combine shipping fees for different orders?

Unfortunately, we are unable to offer combined shipping for our customers at this time.

What is Worry-Free Delivery?

Worry-Free Delivery is a shipping protection plan powered by Safonia that covers your order against theft, loss, or damage during shipping. The cost is a small percentage of your order subtotal, shown at checkout before you complete your purchase. For full coverage details and exclusions, see Safonia's Terms & Conditions.

Where is Worry-Free Delivery available?

Worry-Free Delivery is available for orders shipped within the contiguous United States and Washington, D.C. It is not currently available to New York residents, most U.S. territories, or for freight (LTL) shipments outside the continental U.S.

How do I file a claim for items with Worry-Free Delivery?

Use the claim link in your order confirmation email, or start a claim online at safonia.ai/start-claim. You can also email Safonia at support@safonia.ai or call 800-693-5985.

Returns & Exchanges

What is your return policy?

We accept returns on most product, provided such return is made within 30 days of delivery with valid proof of purchase, and provided such products are returned in their original condition.

Please retain all original packaging materials to complete your return — original packaging may be required to process a return, and its absence may affect your refund or the resolution options available.

Please note items that are marked “final sale,” “clearance,” “as is,” “non-returnable,” or “made-to-order” are not returnable. All items that are not eligible for return will be marked as such on the product's description page under the shipping and return column. Exchanges are not available at this time.

Return Fees

Standard Parcel Shipping (UPS/FedEx): a return fee applies, not to exceed $100 per item. Original shipping charges are non-refundable.

Furniture / Entryway, White Glove, or Doorstep returns: a flat return fee of $350 per item applies. Original shipping charges are non-refundable.

Any non-returnable LTL Freight shipments that are refused at delivery or canceled after the order has shipped are subject to a $500 fee to cover the cost of returning the item to the vendor. This fee does not apply if the item is damaged, defective, or shipped in error. Original shipping charges are non-refundable.

Refunds are applied back onto the original form of payment used to place the order.

How do I initiate a return?

To initiate a return for an item delivered via standard parcel shipping, click here. You will be prompted to enter your order number and the email address associated with your order. Items eligible for return will allow you to select and enter return reasons. If you cannot select an item, that means the item is not returnable. If your item arrived damaged or incorrect, please contact us directly so we may amend the situation. To initiate a return for a Furniture item, please contact us directly.

What if my item arrives damaged? (Damaged, missing, or incorrect items)

We take pride in the quality of our products and the condition in which they arrive to you. It's essential to inspect your items immediately upon delivery, before signing for them.

If you notice damage or a quality issue:

You have the right to refuse the item.

Note the damage on the delivery service's paperwork before signing. If the damage isn't noted on the paperwork, we're typically unable to issue a refund or replacement.

Take at least 3 photos of the issue, including the packaging and the product itself, before moving or discarding anything — this is required to process your claim.

Keep all original packaging materials until your claim has been reviewed and resolved. Original packaging may be required for a return, replacement, or carrier claim, and its absence may affect the resolution options available.

Damage or defect claims must be reported within 24 hours of delivery. Claims reported after this required timeframe may not be eligible for a replacement or refund. Contact us with your order number and photos so our team can process your claim.

For items shipped via our White Glove or Entryway delivery service, note any damage or quality issues on the delivery paperwork and you may refuse the item; please contact us right away.

Exchanges

If an item is no longer on the site, it is unfortunately no longer available. If you do have an issue with something you have received, please contact us .

How will I know when my return has been received?

After we receive your return and confirm that all items are in saleable condition your refund will be processed in 10-15 business days back onto the original form of payment used to place the order.

Need assistance?

For the fastest response email us at: customercare@onekingslane.com

Monday - Friday: 9 am - 8 pm EST

Weekends and Holidays: Closed

Phone: (332) 333-6412

One Kings Lane Interior Design

What is One Kings Lane Interior Design?

One Kings Lane Interior Design is our free design service, where you can consult with a professional designer by phone, by email, or online. Whether you are furnishing your entire home or simply need help styling your bookshelves, a One Kings Lane designer will listen to your needs, review any inspiration you've provided, and present you with design concepts, layouts, and more.

How do I book my appointment?

Simply book now to schedule your free appointment with one of our in-house experts.

Can I choose my designer?

If you want to work with a specific designer, email us at interiordesign@onekingslane.com so that we can arrange it.

Can the designer work with my existing furniture pieces?

Of course! Keep as many or as few items as you like. You’ll be able to upload photos of what you’re keeping so that your designer can work with these items.

How far in advance can I make an appointment?

You can book up to four weeks in advance. If a time you want is not available, check back or email us at interiordesign@onekingslane.com. We’ll do our best to find a time that works for you.

What happens after I book an appointment?

You’ll receive a confirmation email from interiordesign@onekingslane.com. And then you’re all set!

Can I cancel or reschedule my consultation?

Absolutely. You can cancel or reschedule your consultation via your confirmation email (the subject line is "Your appointment at One Kings Lane Interior Design is confirmed"). Please do so at least 24 hours in advance to allow other clients to take your time slot.

Do I need to prepare before the consultation?

That’s totally up to you. Feel free to email details about your project and budget, along with other relevant information, to interiordesign@onekingslane.com prior to your appointment. You can also send pictures of your space, floor plans, measurements, and inspirational images, but you certainly don’t have to.

What should I expect from my appointment?

Your designer will present you with ideas based on the information you provided. You can then discuss and refine the suggestions so that you’ll leave with a clear, actionable plan to create a space you’ll love.

Do I have to purchase something during or after my appointment?

There is no obligation or pressure to purchase during sessions with your designer. (But once you see what we have to offer, we know you’ll find something you love.)

Protection Plans

What is Extend product and Shipping Protection?

Extend is a product protection plan that provides additional coverage for a product beyond the standard manufacturer’s warranty.

One Kings Lane and Extend have partnered up to deliver an easy and affordable way to protect your purchase, even in case of accidental damage. You can choose up to 5 years of product protection. Just add the plan to your cart when buying an eligible product.

How to file a claim with Extend?

When filing a claim with Extend, you will simply need to provide your contract ID, email address, or other identifying information. You can start your process here or you can call (877) 248-7707 to file your claim.

Learn more about Extend.

Account Information

How do I update my password, email, shipping address, and billing information?

You can update all of your account details by visiting the Account Information section in My Account anytime.

I forgot my password to log in. How can I request a new one?

Go to the Password Recovery page. Follow the onscreen instructions in order to reset your password and we will send you an email with a link to reset your password.

If you do not receive an email from One Kings Lane within a few minutes, please follow the steps below:

1. Check your email account's spam or junk folder to see if our email was filtered there.

2. Request a new password again and be sure that you are entering your email address correctly. (If there are any typos, our email will not reach you.)

3. Please also add customercare@onekingslane.com to your contacts list to ensure delivery of our emails to your inbox.

If you've checked all the above and still do not receive your email, please contact us.

How do I unsubscribe from emails?

To unsubscribe, click the unsubscribe link at the bottom of any of our emails.

And don't worry—even if you choose to unsubscribe, you can still log in to your One Kings Lane account to browse and shop anytime.

Please keep in mind unsubscribe requests take one week to take into effect. You might continue to get our emails while our system processes your request. Thank you for your patience and understanding.

If you continue to see emails from us after one week, please contact us.

How can I change my email preferences?

To update your email preferences, click "Manage your preferences" at the bottom of any email we send you.

How can I update my shipping address?

Please visit the Address Book section in My Account and follow the instructions below for adding a new shipping address, updating a stored shipping address, or deleting a shipping address from your account.

Add a new address: In the Address Book section of My Account, enter your new address details and click the SAVE button. Once saved, you will see your new address listed under Addresses On File.

Edit an address: Under Addresses On File, click the Edit link on the address you wish to change. Make your changes directly in the fields and click on the SAVE button to save your changes.

Delete an address: Under Addresses On File, click the Delete link on the address you wish to remove. The remove link is only available if you have more than 1 saved address.

How safe is my personal information when I become a member?

Our customers' safety and privacy are our utmost priority at One Kings Lane. Your data will never be sold to third-party marketers. Please visit our Privacy Policy for details.

Other

Does One Kings Lane accept personal sellers?

We buy only from vetted professional sellers.

Interested in becoming part of the One Kings Lane affiliate marketing program?

Please click here to learn more about partnering with our affiliate marketing program.